Refund policy
How we handle failed, duplicate, partial, late, and completed credit purchases.
Failed payments
A payment that is not finalized or does not reach the quoted amount is not automatically credited. Partial and late deposits are reviewed against their original order and public transaction record.
Duplicate or incorrect payments
If you pay the same order more than once, overpay, or send a partial amount, contact support with the order ID and transaction signature. After verification, Solenne may issue the corresponding credit adjustment or return recoverable funds, less unavoidable network costs.
Used credits
Credits already consumed by completed AI requests are generally not refundable. If a request fails before usage is settled, its reservation is automatically released; support can review any mismatch.
Requesting review
Submit the order ID, Google account email, transaction signature, and a short explanation through support. Never send a private key or seed phrase.